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Contact Center

The wide range of provided Contact Center products portfolio provides companies with solutions that range from greeting centers for companies without a formal contact center, to interaction contact centers with hundreds or thousands of agents. Our offer addresses the needs of enterprises of all sizes, be they SMBs, mid-sized companies and large enterprises.

An effective contact center is essential for your dynamic enterprise, connecting you with customers and making communication and knowledge driving forces in your business processes. Alcatel-Lucent contact center solutions the needs of customers, optimize resources and generate more revenue. Whether you want basic call center operations or advanced interactive facilities, our solutions are simple, cost-effective and can be upgraded as your organization evolves.

SEI solution increases agent productivity by automating routine requests and freeing agents for more value-add functions such as cross selling products. With a flexible and user-friendly interface, the offering creates additional opportunities.